In a thought provoking piece, ASQ CEO Bill Troy poses the question, “The Future of Quality: Evolutionary or Revolutionary?” Right now, my own world has already turned from just “plain” quality to organizational excellence, and risk management, and I think that where we need to continue to aim is for a completely different word, sustainability. This would truly be revolutionary! While most folks think of the environment when they think of sustainability. The people/profit/planet model starts to take a bigger look at what is required. Quality is just plain a given – without it we are just creating waste, which is, you guessed it, not sustainable.
What are your thoughts on the future of quality?